All the product ranges presented here are also available at the shop in the Ljubljana Tourist Information Centre. The shop is open every day from 8.00 a.m. to 7.00 p.m.
Under the Consumer Protection Act, the customer has the right to withdraw from a contract within 14 days without giving any reason. To exercise this right, the customer must inform the supplier of their decision via email (to shopsouvenirs@visitljubljana.si) within this period.
The customer must return the goods within 14 days at the latest of informing the supplier that they are withdrawing from the contract. Goods must be returned to the following address: Ljubljana Tourism, Krekov trg 10, 1000 Ljubljana. The only cost borne by the customer in relation to withdrawal from the contract is the direct cost of returning the goods or postage.
The customer must return the goods to the supplier undamaged and in the quantity supplied, except where the goods are damaged, lost or reduced in quantity through no fault of the customer.
When returning products, the customer must also enclose their receipt. The purchase price will be refunded to the account from which the purchase was made. The refund will be effected within 14 days of receipt of the returned goods at the latest. The procedure for withdrawing from a contract is exactly the same for legal persons, except that personal details do not need to be indicated when returning goods.
All orders placed on a weekday are dispatched the following working day. Orders marked as being paid by pro forma invoice (UPN) are dispatched the day after payment is credited to the supplier’s bank account. Orders placed over the weekend or during public holidays are dispatched the following working day.
We deliver our products to the following countries:
It sometimes happens that a confirmation email ends up in the spam/junk mail folder, so it is worth checking there. If your email is not in this folder, it may be that you entered the wrong email address.
If you experience problems completing your order, contact us at shopsouvenirs@visitljubljana.si or call us on +386 1 306 4571 (weekdays 9.00 a.m. to 3.00 p.m.) so that we can resolve the problem as quickly as possible and you can proceed with the order.
If you have chosen to pay by pro forma invoice, you will find all the details in the confirmation email. Use the order number as the reference number. The delivery date is calculated from the date of payment of the pro forma invoice.
No. Your items will be dispatched as soon as the payment appears on our account. We check our account several times a day. Payments usually appear on the account within just a few hours if you pay via online banking or over the counter at a bank. In the case of transfers made via the post office, it may take until the following day for the payment to appear on our account. Orders marked as being paid by pro forma invoice (UPN) are dispatched the day after payment is credited to our bank account. Orders placed over the weekend or during public holidays are dispatched the following working day.
When completing your order, enter the details of the company you wish the invoice to be made out to (company name and tax number) and you will receive an original invoice with your company’s details.
